Contact Us
Got a question about a casino not on Gamstop, spotted something that needs updating, or just want to flag feedback on one of our reviews? This page tells you how to reach Non Gamstop Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. Send us a clear subject line and, if your query relates to a specific brand, name the casino so we can look into it properly. We read every message and aim to reply within a couple of working days, though busier periods can occasionally push that out.
What we can help with
- Corrections or updates to information on a casino listed on the site, including bonus terms, ownership or licensing changes
- Suggestions for a casino not on Gamstop that you think deserves a look for a future update
- Feedback on your own experience with a brand we cover, positive or negative
- General questions about how we assess and rank sites, or about how our list of non Gamstop casinos is put together
- Queries about our editorial approach, which you can also read more about on our About Us page
What we can't do
We're an independent comparison site, not a casino operator, so we can't process withdrawals, resolve account disputes, verify your identity documents or make decisions on individual player accounts. Those matters sit with the casino itself, and each brand's own support team is best placed to deal with them directly. Similarly, we can't offer financial, legal or medical advice.
If you're contacting us because gambling has stopped feeling fun or under control, please see our Responsible Gambling page for practical steps and support options. It's a genuinely useful resource whether you're already self-excluded through Gamstop or thinking about your options more broadly.
Before you write in
A few checks can save time on both sides:
- If your question is about a specific offer's terms, check the material conditions listed alongside that casino's entry first, since wagering requirements, minimum deposits and expiry dates vary by brand and change over time
- If it's a dispute about a deposit, withdrawal or bonus that's already been credited, contact the casino's own customer support first, as they hold your account details and transaction history
- If you're asking about our Terms and Conditions, have the specific clause or page section to hand so we can answer accurately
Why get in touch at all
Reader feedback genuinely shapes how we cover this space. If a payment method stops working at a listed casino, a welcome offer changes, or a new site not on Gamstop launches that we haven't reviewed yet, hearing it from readers helps us keep pages accurate faster than we'd otherwise catch it. We treat every message as a chance to tighten up the research behind the rankings, not just a support ticket.
We can't guarantee a response to every query in detail, particularly ones better suited to a casino's own support desk, but every message helps inform how we review and rank casinos not on Gamstop going forward. Remember that all gambling covered on this site is intended for players aged 18 and over.